Environment
- DUO Mobile
- Android device
- iOS device
Solution
- If you can already log in, follow the steps for adding a new DUO mobile device.
- If you are unable to log in, call the IT Support Center at 804-828-2227.
- Note: issues regarding your account cannot be handled via email due to University security policies. You must call the IT Support Center or visit our front counter location to address DUO/login/account issues.
You can prepare ahead of time by downloading the DUO Mobile app to your device:
View other DUO 2Factor Troubleshooting Articles
Related Articles
- How to add a new phone number to DUO
- Access is not allowed because you are not enrolled in DUO. Please contact your organization's IT Help Desk.
- Problem: Enter your DUO bypass code when claiming eID
- Error: Your DUO account is disabled and cannot access this application
- Problem: Not receiving a DUO Push on mobile phone
Additional Information
DUO Mobile may need to be reactivated for a variety of reasons:
- New phone
- New number
- Failed cloud backup restoration
- DUO isn't sending/receiving successful pushes