How to reset your eID Password

Account Management Portal

eID Management Portal 

There are two options for resetting your password. You can change your known password by logging into your eID Management Portal, or you can use the instructions below for a self-service password reset. 

 NOTE: Changing your known password will only work if the password has not expired  

Changing your known password 

1. Log in to https://eid.vcu.edu 
   1. If you are prompted to enter your eID, your V# (make sure to include V at the beginning) or the last 9 digits of your VCU ID Card number, you are on the incorrect site
2. Enter your eID and password 
3. Once logged in, navigate to the PASSWORD MANAGEMENT tab
4. Enter a new password, following the guidelines
5. Click Submit

If you don't know your password, or your password has expired

1. Go to https://myeid.vcu.edu
2. Click Reset Forgotten Password
3. Enter your eID and either your V# (including the V) or the last 9 digits of your VCU card number
   
4. You must select the box to accept the SMS code to continue
5. Select where you want the PIN to be sent; via text message or email
6. Enter your PIN and click Validate
7. Enter a new password and click Reset Password
    NOTE: Follow the on-screen instructions when deciding your new password

For assistance, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.

For Student Password Resets

To enhance security for VCU community members and safeguard institutional data, the IT Support Center will only have three data elements available for verifying a student’s identity during an eID password reset. Going forward, community members can choose two out of three options to verify their identity: date of birth, VCU V number (V#), and VCUCard number. Two of these three options must be presented for password resets. If someone is unsure of their V#, they can log into Banner Self-service (eServices) to retrieve their V# and securely store it. For password resets due to being locked out, individuals who do not know their V# should contact through their VCU email account or visit the Office of the University Registrar in person to obtain their V# if they have lost it or do not have access to the V#.

If a VCUCard is lost or unavailable, a replacement VCUCard can be obtained in person at the Campus Card Services (CCS) at either the Monroe Park or MCV office campus. VCUCard identification numbers are never shared for security and safety reasons.

For Employee Password Resets

To enhance security for VCU community members and safeguard institutional data, the IT Support Center will only have three data elements available for verifying an employee’s identity during an eID password reset. Community members can choose two out of three options to verify their identity: date of birth, VCU V number (V#), and VCUCard number. Two of these three options must be presented for password resets. You must obtain your V# by logging into Banner Self-Service (eServices) and storing it in a secure place that only you can access. Employees who do not know their V# should contact their HR Professional for password reset or account modifications.

A replacement VCUCard can be obtained in person at the Campus Card Services (CCS) office. VCUCard identification numbers are never shared for security and safety reasons.