Ensure that you have completed all VCU DocuSign training. When you address an envelope in DocuSign, any automatic population of name and email address is solely from your personal Contacts: there is no university-wide directory in DocuSign. When you manually type a name and email address for the first time, it is automatically stored in your Contacts. You may also directly add, edit, or delete a Contact by clicking your profile icon in the upper right, selecting My Preferences, Contacts. If you have misspelled a name or email address in any envelope, you would have to update your personal Contacts with the correct spelling, and if the envelope is still in process and that individual has not yet signed with the misspelled name, you would have to issue a Correction on the envelope. If the individual has already signed the envelope with a misspelled name, you could Void the envelope, if it is not yet in a Completed state. Once an envelope has become Completed, it cannot be altered in any way. It is strongly recommended that you use the VCU eID @vcu.edu format of the email address for anyone at VCUHS, not their vcuhealth.org format. |
